FREQUENTLY ASKED QUESTIONS​

Any items that are reporting inacurately, unverifiable or outdated including:

Removing anything from your credit reports does not remove your obligation to that debt. You still are legally liable for the debt and need to settle it if it is within the statute of limitations in your state. If you feel you are over your head with debt, bankruptcy might be something you should consider, that is the only legal way to remove yourself from debt liability.
After the credit agencies receive our disputes that we send off on your behalf, they have 21 days to investigate. Clients usually see results on their end in the first 30-45 days.
Credit restoration is a team sport. It’s very important you are paying your bills on time, paying down credit card balances and/or building positive credit history if you do not currently have a lot of positive accounts.

Legally we can not guarantee score increases or specific account deletions. HOWEVER, if you are a client for 4 consistent months and have not disputed any accounts 6 months prior to signing up for our service, you qualify for a full refund of your money paid (minus your audit fee because that is a digital product) if we can not get any accounts removed or repaired from any of your credit reports.

We have a live customer service team to assist our clients with any questions. As an active client you can also message us through your secure client portal, email us or call us during business hours. We do not service clients through any other platforms including our social media accounts.